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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at shopivra.uk@gmail.com ⚠️Return & Refund Policy – Perfume Items Please be informed that all perfumes we offer are A+ quality ( Inspired Versions ). Therefore, no return or refund policy applies to these items. Before placing an order, kindly make sure you are fully satisfied with your choice. Once the order is confirmed and delivered: Returns will not be accepted Refunds will not be issued We strive to ensure product quality, so please purchase responsibly. Thank you. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  You can always contact us for any return question at shopivra.uk@gmail.com Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at shopivra.uk@gmail.com At our Store, we want you to feel confident shopping with us. If you're not satisfied with your purchase, we’re here to help. 🔄 07-Day Money-Back Guarantee You may request a return within 14 days of receiving your order if: • The item is unused   • The item is in its original packaging   • All accessories/manuals are included   🛠️ Defective or Damaged Items If your device arrives damaged or stops working within 14 days: • Contact us within 48 hours   • Provide a photo or video of the issue   We will offer a replacement or refund after inspection. 📞 Contact Us (Refunds & Returns) WhatsApp: +447468854444 Email: shopivra.uk@gmail.com